Connections and Integrations

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A team collaborating on a digital project

Share information among the tools already in use.

Linking two tools can eliminate the need for re-entry, provided you know what information needs to be shared, in which direction, and under whose responsibility. We design connections that are limited, controllable, and documented.

What We're Trying to Solve

An address may conflict between two applications, an export may fail without warning, or synchronization may create duplicates. We first define the reference data, the relevant fields, the update rules, and how to handle ambiguous cases. The guides on duplicate entries between software applications and the reference source for each piece of data provide details on this preliminary work.

A young team working together in the office
Team working in a shared workspace

What Can Be Included

An integration involves more than just a connector. It must address permissions, triggering, data validation, errors, and manual intervention.

Why this approach?

A successful connection is one that is understood and can be repeated. We prefer a precise flow that addresses an observed need to a general synchronization that is difficult to monitor.

A bounded flow

Only relevant data is transmitted.

Well-known rules

The source of each field is clear.

A visible error

The team knows when to step in.

An Expected Recovery

Work continues even if the flow stops.

Should your tools communicate better with each other?

Let's describe a data re-entry, the data involved, and the person who validates it.